Frequently Asked Questions

1. Ordering and Payment
    How do I place an order?

    Browse our collections and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to complete your order.

      What payment methods do you accept?

      We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

        Can I change or cancel my order?

        If you need to change or cancel your order, please contact us immediately at We will do our best to accommodate your request.

          2. Shipping and Delivery

          Do you offer international shipping?

          Yes, we offer international shipping to selected countries. Shipping rates and times vary depending on the destination.

            How long will it take to receive my order?

            Standard shipping typically takes 2-4 business days. Expedited shipping options are available at checkout for an additional fee.

              How can I track my order?

              Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

                3. Returns and Exchanges

                  What is your return policy?

                  We accept returns within 14 days of receipt for a full refund. Items must be unused, in their original packaging, and in the same condition that you received them. Contact us at to initiate a return. For more info, please check our Refund Policy page.

                    When will I receive my refund?

                    Once we receive your returned item, we will inspect it and notify you. Approved refunds will be processed within 5-7 business days to your original payment method. For more info, please check our Refund Policy page.

                      4. Product Information

                        What materials are used in your jewelry?

                        Our jewelry is crafted from high-quality alloys and is rhodium-plated for a luxurious finish and durability.

                          How do I care for my Theia jewelry?

                          Gently wipe your jewelry with a soft cloth after each use to remove oils and residues. Store each piece separately in a fabric-lined box or pouch. Avoid contact with chemicals and remove jewelry before swimming or bathing.

                            Are your products hypoallergenic?

                            Yes, our rhodium-plated jewelry is designed to be hypoallergenic and suitable for sensitive skin.

                              5. Account and Privacy

                                Do I need to create an account to place an order?

                                No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.

                                  How do you protect my personal information?

                                  We implement security measures to protect your personal information. Access to your information is restricted to authorized personnel only. For more details, please read our Privacy Policy.

                                    How can I contact customer service?

                                    You can contact our customer service team via email at We aim to respond to all inquiries within 24 hours.

                                      6. Promotions and Discounts

                                      Do you offer discounts for first-time customers?

                                      Yes, sign up for our newsletter to receive a discount code for your first purchase and stay updated on exclusive offers.

                                      How can I stay informed about promotions and new arrivals?

                                      Follow us on Instagram @_theiastore_ and subscribe to our newsletter for the latest updates, promotions, and new arrivals.