Datenschutzerklärung

Effective Date: 20.05.2024

Introduction

Welcome to Theia Store (“Theia”, “we”, “us”, “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.theia-store.com (the “Site”).

Contact Information

For the purposes of data protection law, the controller of your personal data is Theia Jewelry. If you have any questions or concerns about our privacy practices, please contact us via email at info@theia-store.com.

Access Data and Hosting

You can visit our website without providing any personal information. Each time you access the website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of retrieval, the amount of data transferred, and the requesting provider (access data), and documents the retrieval. These access data are evaluated exclusively to ensure the trouble-free operation of the site and improve our offer. This serves to protect our legitimate interests in a correct presentation of our offer in accordance with Art. 6 para. 1 lit. f GDPR.

The services for hosting and displaying the website are provided by our service provider Shopify within the framework of processing on our behalf. All access data and data collected in forms provided on this website are processed on their servers. For more information about how Shopify uses your personal information, please visit: Shopify Privacy Policy.

Data Processing for Order Fulfillment, Contact, and Account Creation

We collect personal data when you voluntarily provide it to us in the context of your order or when contacting us (e.g., via contact form or email). Required fields are marked as such, as we need the data to process the contract or your contact and you cannot complete the order or send the contact without their provision. Which data are collected can be seen from the respective input forms. We use the data provided by you for the purpose of processing the contract and handling your inquiries in accordance with Art. 6 para. 1 lit. b GDPR.

If you have given your consent in accordance with Art. 6 para. 1 lit. a GDPR by opening a customer account, we use your data for the purpose of opening the customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. The deletion of your customer account is possible at any time and can be done by sending a message to the contact option described in this privacy policy.

Data Processing for Shipping Purposes

In order to fulfill the contract in accordance with Art. 6 para. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery insofar as this is necessary to deliver ordered goods.

Data Transfer to Shipping Service Providers for Shipping Notification

After you have given your order, we will forward your email address and/or phone number to the selected shipping service provider in accordance with Art. 6 para. 1 lit. a GDPR so that they can contact you before delivery for delivery notification or coordination. You can revoke your consent anytime by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose unless you have expressly consented to further use of your data, or we reserve the right to use data beyond this which is permitted by law and about which we inform you in this policy.

Data Processing for Payment Processing

When processing payments on our website, we work with these partners: technical service providers, credit institutions, and payment service providers.

Data Processing for Fraud Prevention and Optimization of Our Payment Processes

Where applicable, we provide our service providers with further data, which they process together with the data necessary for the payment processing as our processors for the purposes of fraud prevention and the optimization of our payment processes (e.g., invoicing, processing of contested payments, support of accounting). This serves to protect our legitimate interests in fraud prevention and efficient payment management in accordance with Art. 6 para. 1 lit. f GDPR.

Advertising via Email and Post

Email Newsletter Subscription

If you subscribe to our newsletter, we will use the data required or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 para. 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 lit. a GDPR or we reserve the right to use data beyond what is permitted by law and about which we inform you in this policy.

Email Newsletter Without Subscription and Your Right to Object

If we receive your email address in connection with the sale of a good or service and you have not objected to this, we reserve the right, based on § 7 para. 3 UWG, to regularly send you offers for similar products from our range by email. This serves to protect our legitimate interests in advertising our customers appropriately.

You can object to this use of your email address at any time by sending a message to the contact option described below or via a link provided in the promotional email without incurring any costs other than the transmission costs according to the basic tariffs.

Newsletter Dispatch

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us as described in this privacy policy.

Cookies and Other Technologies

We use cookies and similar technologies to enhance your browsing experience, provide personalized content, and analyze our traffic. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings or by contacting us at info@theia-store.com. 

Types of Cookies We Use:

  • Necessary Cookies: Essential for website functionality.
  • Performance Cookies: Help us understand how visitors interact with the site.
  • Functional Cookies: Allow us to remember your preferences.
  • Targeting Cookies: Used for personalized advertising and tracking.

You can revoke your consent to the use of cookies at any time with effect for the future.

Use of Tracking Technologies for Web Analysis and Advertising Purposes

We use various tracking technologies including Facebook Pixel and Google Tag Manager. These technologies help us analyze web traffic and user behavior on our site and enable personalized advertising.

Facebook Pixel

We use Facebook Pixel to track the effectiveness of our advertising campaigns and to understand how users interact with our website. This data helps us create targeted ads on Facebook and measure the return on investment for our ads.

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to collect information about how visitors use our site. This includes data on visitor interactions, traffic sources, and the effectiveness of our marketing campaigns. Google Analytics collects information such as your IP address, browser type, and pages visited. This information helps us improve our website and marketing strategies.

Your Choices

You can manage your preferences for cookies and tracking technologies through your browser settings or by using opt-out tools provided by Facebook and Google.

Your Rights

As a data subject, you have the following rights:

  • Right of Access: You have the right to obtain confirmation as to whether or not personal data concerning you are being processed and, where that is the case, access to the personal data and information as specified in Art. 15 GDPR.
  • Right to Rectification: You have the right to obtain the rectification of inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement, as specified in Art. 16 GDPR.
  • Right to Erasure: As specified in Art. 17 GDPR, you have the right to obtain the erasure of personal data concerning you without undue delay.
  • Right to Restriction of Processing: You have the right to obtain the restriction of processing under the conditions specified in Art. 18 GDPR.
  • Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance from us, as specified in Art. 20 GDPR.
  • Right to Object: As specified in Art. 21 GDPR, you have the right to object to the processing of personal data concerning you at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, as specified in Art. 77 GDPR.

If you have any inquiries, wish to exercise your rights, or have concerns about your personal data, please contact us at info@theia-store.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have questions or would like to make a complaint about our privacy practices, please email us at info@theia-store.com