Widerrufsrecht

Theia Return Policy

At Theia, we want you to be completely satisfied with your purchase. If, you are unhappy with your order, we offer a straightforward return policy.

Return Window:

You can return items within 14 days of receipt for a full refund.

Condition:

Items must be unused, in their original packaging, and in the same condition you received them. For items that are not returned to us in their original packaging or are damaged, we hold the right of a partial refund of the purchase price or not at all.

Return Process:

To initiate a return, please contact our customer service at [info@theia-store.com] for instructions. You will be responsible for return shipping costs unless the item is defective. Please ensure you get the tracking number from the shipping provider as proof of shipment.

Refunds:

Once we receive your returned item, we will inspect it and notify you. Approved refunds will be processed within 2-4 business days using your original payment method.

Please note that the following items cannot be returned:

• Gift vouchers
• On sale items
• Individually manufactured products
• Customized products